Refund policy
Returns & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer returns within 30 days of delivery.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
Products may be returned for any reason, including if you simply aren't satisfied with the product.
To request a return, please contact us before sending your item back. Please include your order number and the item(s) you would like to return.
Return Shipping
For standard returns, customers are responsible for the cost of return shipping. Original shipping charges, if any, are non-refundable.
We recommend using a trackable shipping method when returning your order. We are not responsible for return packages that are lost or damaged in transit.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us as soon as possible.
We will make it right at no additional cost to you. You may choose either:
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A replacement of the correct item, or
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A refund for the incorrect item.
We will cover any necessary shipping costs when the error was ours.
Damaged or Defective Products
Please inspect your order when it arrives. If an item arrives damaged or defective, contact us as soon as possible with your order number and details about the issue.
We will review the issue and work with you to provide an appropriate replacement or refund.
Refunds
Once we receive and process your return, we will notify you regarding your refund.
Approved refunds will be issued to the original method of payment. Please allow additional time for your bank or credit card company to process and post the refund to your account.
Shipping charges paid on the original order are not refundable unless the return is due to an error on our part.
Exchanges
If you received the wrong item, we are happy to exchange it for the correct item at no additional cost.
For other exchanges, please contact us so we can assist you with the available options.
How to Start a Return
To start a return, please contact our customer service team and include:
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Your name
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Order number
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Item(s) you would like to return
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Reason for the return
Please do not send a return without first contacting us for return instructions.
Questions
If you have any questions regarding a return, refund, exchange, damaged product, or incorrect order, please contact our customer service team. We're happy to help.